This website does not take payment.
If you pay inside the booking panel on a stay page, that money follows the cancellation terms shown in the panel before you pay. Read those terms on the house you are booking. This page does not replace them.
If a stay page has no booking panel, no booking has been taken on that page, and there is nothing for this website to refund.
If you are the owner of a listed house and you have to cancel a stay that is already confirmed, write to us and we will tell the guest. Use the contact form.